Refund policy
RETURN AND REFUND POLICY
Last updated: September 3, 2026
At WearLoved, we want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return within 30 days of receiving your order.
RETURN ELIGIBILITY
To qualify for a return, your item must be:
• Unworn, unwashed, and unused
• In its original condition
• Free from stains, odors, damage, or signs of wear
• Returned with its original tags and packaging
• Accompanied by proof of purchase
HOW TO START A RETURN
To request a return, please contact us through the Contact Us page on our website and include your order number and reason for the return.
Returns must be approved before they are shipped. Once approved, we will provide return instructions and the correct return address. Items sent back without prior approval may not be accepted.
DAMAGED OR INCORRECT ITEMS
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within seven days of delivery and include your order number and clear photographs of the issue.
If the mistake was ours, WearLoved will cover the cost of the return and provide a replacement or full refund.
NON-RETURNABLE ITEMS
We cannot accept returns for:
• Items that have been worn, washed, altered, or damaged after delivery
• Personalized or custom-made products
• Gift cards
• Items specifically marked “Final Sale”
Products purchased during a regular promotion or discount may still be returned unless they were clearly marked “Final Sale.”
EXCHANGES
We accept exchanges for a different size or color when the requested replacement is available. Contact us within 30 days of delivery to request an exchange.
If the replacement is unavailable, you may return the original item for a refund and place a new order.
RETURN SHIPPING
Customers are responsible for return-shipping costs when returning an item because of size, color, preference, or a change of mind.
Original shipping charges are nonrefundable unless the item was damaged, defective, or incorrectly shipped by WearLoved.
We recommend using a trackable shipping service because WearLoved cannot guarantee receipt of returns that are lost in transit. We do not charge restocking fees for approved returns.
REFUNDS
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to your original payment method within 5–10 business days. Your bank or credit-card provider may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us through our website.
ORDER CHANGES AND CANCELLATIONS
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.
CONTACT US
For questions concerning returns, exchanges, or refunds, please contact WearLoved through the Contact Us page on our website.